Returns policy
We want you to be completely satisfied with your purchase of our handmade soaps, candles, and hand selected jewelry! If for any reason you are not satisfied, we offer a simple return policy to ensure your peace of mind.
Conditions for Returns:
Time Frame: You may return your item within 15 days of the purchase date.
Condition of Item: The item must be unused, undamaged, and in its original packaging.
Proof of Purchase: Please provide a receipt or proof of purchase with your return. This is not necessary If this was an online purchase as we will already have the reciept on file.
How to Initiate a Return:
Contact Us: Send us an email at NanmSantre@gmail.com with the subject "RETURN" to initiate the return process. Please include your order number, photo of the item and reason for return in your message.
Return Shipping: You are responsible for the cost of return shipping unless the item arrived damaged or was defective upon receipt.
Refund Process:
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
Refund: If your return is approved, we will issue a refund to your original method of payment within 7-10 business days.
Exchanges:
If you would like to exchange your item for a different product, please contact us to arrange the exchange process.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to reach out to us. We're here to help!
Email: nanmsantre@gmail.com
Note: This return policy is subject to change without notice. Please refer to our website for the most up-to-date information.